Terms of Service

1. Acceptance

By accessing or using TryStatus ("Service") at trystatus.app, you agree to these Terms of Service with Deverse Media LLC d/b/a TryStatus ("we," "us," or "our"). TryStatus is a product of Deverse Media LLC. If you do not agree, do not use the Service.

2. Customer Communications

TryStatus currently supports customer repair updates through email notifications and public tracking links. Businesses using TryStatus are responsible for entering accurate customer email addresses, sharing tracking links appropriately, and ensuring that customer-facing updates are accurate and lawful.

3. Description of Service

Deverse Media LLC d/b/a TryStatus provides TryStatus: web-based tools that allow repair businesses to create and share live repair tracking pages with their customers. The Service enables you to record and update the status of repairs, generate tracking links, and send email notifications to customers about the progress of those repairs.

4. Your Account and Responsibilities

You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information and use the Service in compliance with applicable laws. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" refers to both you and that business.

If you use TryStatus to send customer communications, you are solely responsible for:

• Obtaining all required consents and permissions from recipients before sending messages.
• Ensuring that customer contact information, including email addresses, is accurate and up to date.
• Complying with all applicable privacy, consumer protection, and electronic communication laws.

5. Email Updates and Tracking Links

TryStatus may send transactional email notifications containing a repair tracking link or repair completion notice when a business provides a customer email address. These emails are intended to relate to the specific repair or job being tracked in TryStatus.

Public tracking links may be shared by the business with customers. Customers do not need a TryStatus account to view a repair tracking page, but anyone with the tracking link or tracking ID may be able to access the customer-facing status page.

6. Payments and Billing

Paid plans are billed through Stripe. You agree to pay all fees for your selected plan. Subscription fees are charged in advance (e.g., monthly). Refunds are handled according to our billing policy and applicable law.

7. Acceptable Use

You may not use the Service to send spam, harass anyone, or violate any law. You may not reverse engineer, overload, or abuse our systems. Without limiting the foregoing, you must not use TryStatus to:

• Send unsolicited marketing or promotional messages.
• Send messages that are deceptive, fraudulent, or misleading.
• Engage in illegal, abusive, or harassing messaging practices.
• Violate telecommunications regulations, carrier policies, CTIA guidelines, or industry codes of conduct.

Deverse Media LLC may suspend or terminate access to the Service if we reasonably believe that your use violates these Terms, applicable law, or messaging regulations, or creates a risk of harm to us, our infrastructure, our messaging providers, or others.

8. Data Ownership

As between you and Deverse Media LLC, you retain ownership of the data you enter into the Service, including your customer information, job details, and related content ("Customer Data"). You grant Deverse Media LLC a limited, non-exclusive license to host, store, transmit, display, and otherwise process Customer Data solely as necessary to provide and improve the Service, comply with law, and enforce these Terms.

9. Termination and Suspension

You may stop using the Service at any time. Deverse Media LLC may suspend or terminate your access to the Service if you breach these Terms, if we reasonably believe your use violates applicable law or messaging regulations, or if your use poses a security, operational, or reputational risk to Deverse Media LLC, our providers, or other users. Where practicable, we will provide you with notice before suspension or termination.

10. Disclaimer and Service Availability

The Service is provided "as is." Deverse Media LLC does not guarantee uninterrupted or error-free operation. To the extent permitted by law, we disclaim all warranties, express or implied.

11. Limitation of Liability

Deverse Media LLC's total liability for any claims arising from or related to the Service is limited to the amount you paid us in the twelve (12) months before the claim. We are not liable for indirect, incidental, or consequential damages.

12. Changes

Deverse Media LLC may update these terms from time to time. We will post the updated terms on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

13. Contact

For questions about these Terms of Service, contact Deverse Media LLC at support@trystatus.app.